:root{--bg-page: #e7e8ea;--surface: #ffffff;--surface-thread: #f5f7fb;--surface-soft: #f2f3f6;--stroke: #edeff3;--stroke-strong: #e3e6ec;--text: #171a21;--text-mid: #5f6675;--text-soft: #9aa0ae;--accent: #1b6dff;--accent-hover: #1560e8;--accent-soft: #eaf1ff;--danger: #ff3b30;--online: #22c55e;--nav-w: 228px;--nav-w-collapsed: 68px;--list-w: 326px;--details-w: 268px;--r-sm: 10px;--r-md: 16px;--r-lg: 22px;--r-xl: 26px;--shadow-card: 0 24px 60px rgba(23, 26, 33, .1);--shadow-pop: 0 12px 32px rgba(23, 26, 33, .14);--shadow-accent: 0 10px 22px rgba(27, 109, 255, .32);--ease: cubic-bezier(.22, .61, .36, 1)}*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg-page);color:var(--text);font-family:Plus Jakarta Sans,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:12.5px;line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3,p{margin:0}button,input{font:inherit;color:inherit}button{border:0;background:none;cursor:pointer}button:disabled{cursor:not-allowed}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:6px}.page{display:flex;justify-content:center;height:100dvh;padding:26px}.app{display:grid;grid-template-columns:var(--nav-w) var(--list-w) minmax(0,1fr) var(--details-w);flex:1;max-width:1820px;background:var(--surface);border-radius:var(--r-xl);box-shadow:var(--shadow-card);overflow:hidden;transition:grid-template-columns .22s var(--ease)}.app[data-pane=list]{grid-template-columns:var(--nav-w) var(--list-w) minmax(0,1fr)}.app[data-nav=collapsed]{grid-template-columns:var(--nav-w-collapsed) var(--list-w) minmax(0,1fr) var(--details-w)}.app[data-nav=collapsed][data-pane=list]{grid-template-columns:var(--nav-w-collapsed) var(--list-w) minmax(0,1fr)}.app[data-view=dashboard],.app[data-view=dashboard][data-pane=list],.app[data-view=dashboard][data-pane=chat]{grid-template-columns:var(--nav-w) minmax(0,1fr)}.app[data-view=dashboard][data-nav=collapsed],.app[data-view=dashboard][data-nav=collapsed][data-pane=list],.app[data-view=dashboard][data-nav=collapsed][data-pane=chat]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr)}.app[data-view=analytics],.app[data-view=analytics][data-pane=list],.app[data-view=analytics][data-pane=chat]{grid-template-columns:var(--nav-w) minmax(0,1fr)}.app[data-view=analytics][data-nav=collapsed],.app[data-view=analytics][data-nav=collapsed][data-pane=list],.app[data-view=analytics][data-nav=collapsed][data-pane=chat]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr)}.app[data-view=learning],.app[data-view=learning][data-pane=list],.app[data-view=learning][data-pane=chat]{grid-template-columns:var(--nav-w) minmax(0,1fr)}.app[data-view=learning][data-nav=collapsed],.app[data-view=learning][data-nav=collapsed][data-pane=list],.app[data-view=learning][data-nav=collapsed][data-pane=chat]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr)}.app[data-view=faqs],.app[data-view=faqs][data-pane=list],.app[data-view=faqs][data-pane=chat]{grid-template-columns:var(--nav-w) minmax(0,1fr)}.app[data-view=faqs][data-nav=collapsed],.app[data-view=faqs][data-nav=collapsed][data-pane=list],.app[data-view=faqs][data-nav=collapsed][data-pane=chat]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr)}.app[data-view=errors],.app[data-view=errors][data-pane=list],.app[data-view=errors][data-pane=chat]{grid-template-columns:var(--nav-w) minmax(0,1fr)}.app[data-view=errors][data-nav=collapsed],.app[data-view=errors][data-nav=collapsed][data-pane=list],.app[data-view=errors][data-nav=collapsed][data-pane=chat]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr)}.app[data-view=playground],.app[data-view=playground][data-pane=list]{grid-template-columns:var(--nav-w) minmax(0,1fr) var(--details-w)}.app[data-view=playground][data-nav=collapsed],.app[data-view=playground][data-nav=collapsed][data-pane=list]{grid-template-columns:var(--nav-w-collapsed) minmax(0,1fr) var(--details-w)}.app>*{background:var(--surface);min-width:0;overflow:hidden}.nav{display:flex;flex-direction:column;border-right:1px solid var(--stroke);padding:22px 16px 18px;overflow:hidden}.nav__brand{display:flex;align-items:center;gap:9px;padding:0 6px 26px}.nav__logo{display:grid;place-items:center;flex:0 0 auto;width:30px;height:30px;border-radius:10px;background:var(--accent);color:#fff}.nav__brandName{flex:1;font-size:18px;font-weight:800;letter-spacing:-.4px;white-space:nowrap}.nav__toggle{display:grid;place-items:center;flex:0 0 auto;width:28px;height:28px;border-radius:8px;color:var(--text-soft);transition:background .16s var(--ease),color .16s var(--ease)}.nav__toggle:hover{background:var(--surface-soft);color:var(--accent)}.nav.is-collapsed{padding-inline:10px;align-items:center}.nav.is-collapsed .nav__brand{flex-direction:column;gap:12px;padding:0 0 22px}.nav.is-collapsed .nav__toggle{margin-top:4px;padding-top:10px;border-top:1px solid var(--stroke);border-radius:0;width:34px;height:30px;color:var(--text-soft)}.nav.is-collapsed .nav__toggle:hover{background:none;color:var(--accent)}.nav.is-collapsed .nav__brandName,.nav.is-collapsed .nav__item span,.nav.is-collapsed .nav__userInfo,.nav.is-collapsed .nav__logout{display:none}.nav.is-collapsed .nav__item{justify-content:center;width:44px;padding:0}.nav.is-collapsed .nav__user{justify-content:center;padding-inline:0}.nav__items{display:flex;flex-direction:column;gap:4px;flex:1}.nav__item{display:flex;align-items:center;gap:12px;height:40px;padding:0 13px;border-radius:12px;color:var(--text-mid);font-size:12.5px;font-weight:500;white-space:nowrap;transition:background .18s var(--ease),color .18s var(--ease)}.nav__item:hover:not(:disabled):not(.is-active){background:var(--surface-soft);color:var(--text)}.nav__item:disabled{opacity:.55}.nav__item.is-active{background:var(--accent);color:#fff;font-weight:600;box-shadow:var(--shadow-accent)}.nav__user{display:flex;align-items:center;gap:10px;padding:13px 6px 2px;border-top:1px solid var(--stroke);margin-top:10px}.nav__userInfo{display:flex;flex-direction:column;min-width:0;flex:1}.nav__userInfo strong{font-size:12.5px;font-weight:700}.nav__userInfo span{font-size:10.5px;color:var(--text-soft)}.nav__logout{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;color:var(--text-soft);transition:background .18s var(--ease),color .18s var(--ease)}.nav__logout:hover{background:#ffe9e8;color:var(--danger)}.avatar{position:relative;display:grid;place-items:center;flex:0 0 auto;width:var(--avatar-size, 44px);height:var(--avatar-size, 44px);border-radius:50%;color:#fff;font-size:calc(var(--avatar-size, 44px) * .36);font-weight:700;letter-spacing:.2px;-webkit-user-select:none;user-select:none}.avatar--blue{background:linear-gradient(140deg,#4d8dff,#1b6dff)}.avatar--orange{background:linear-gradient(140deg,#ff9345,#f4661b)}.avatar--violet{background:linear-gradient(140deg,#a97bff,#7c3aed)}.avatar--green{background:linear-gradient(140deg,#4fd18b,#12a05c)}.avatar--pink{background:linear-gradient(140deg,#ff8fb8,#ec4899)}.avatar--teal{background:linear-gradient(140deg,#45d0d8,#0e9aa7)}.avatar--amber{background:linear-gradient(140deg,#ffc861,#f0a020)}.avatar--slate{background:linear-gradient(140deg,#6b7484,#3b4250)}.avatar__status{position:absolute;right:-1px;bottom:-1px;width:26%;height:26%;min-width:10px;min-height:10px;border-radius:50%;border:2.5px solid var(--surface)}.avatar__status--online{background:var(--online)}.avatar__status--offline{background:#c6cad3}.statusRow{display:inline-flex;align-items:center;gap:7px;min-width:0}.pill{display:inline-flex;align-items:center;gap:5px;max-width:100%;padding:3px 9px 3px 7px;border-radius:11px;font-size:11px;font-weight:600;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pill__dot{width:7px;height:7px;flex:0 0 auto;border-radius:50%;background:currentColor}.pill__date{font-style:normal;font-weight:700;color:var(--danger)}.pill--blue{color:#1b6dff;background:#eaf1ff}.pill--amber{color:#a76a00;background:#fff3dc}.pill--orange{color:#b4530a;background:#ffe7d4}.pill--green{color:#0b7f47;background:#e2f8ec}.pill--violet{color:#6d28d9;background:#f2e9ff}.pill--teal{color:#0a7c86;background:#ddf5f7}.pill--rose{color:#b42318;background:#ffe6e3}.pill--magenta{color:#86198f;background:#fbe8fc}.pill--slate{color:#5f6675;background:#edeff4}.pill--error{color:#fff;background:#e5484d;font-weight:700}.flag{display:inline-flex;line-height:0;flex:0 0 auto}.flagImg{display:block;flex:0 0 auto;border-radius:2px;box-shadow:0 0 0 .5px #0f172a38;object-fit:cover}.chat__hint--typing{display:inline-flex;align-items:center;gap:4px}.chat__hint--typing i{width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.35;animation:typingDot 1.15s ease-in-out infinite}.chat__hint--typing i:nth-child(2){animation-delay:.18s}.chat__hint--typing i:nth-child(3){animation-delay:.36s}.chat__hint--typing i:nth-child(3){margin-right:5px}@keyframes typingDot{0%,60%,to{opacity:.28;transform:translateY(0)}30%{opacity:.85;transform:translateY(-3px)}}@media(prefers-reduced-motion:reduce){.chat__hint--typing i{animation:none;opacity:.5}}.langPill{position:relative;cursor:pointer}.langPill:hover{background:#e3e6ee}.langPill__select{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer;border:0;-webkit-appearance:none;-moz-appearance:none;appearance:none}.langPill__select:focus-visible+*,.langPill:focus-within{outline:2px solid #1b6dff;outline-offset:1px}.langPill__lock{width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.55;flex:0 0 auto}.chat__nameRow .pill{gap:4px;padding:2px 8px 2px 6px;font-size:10.5px}.statusRow--compact .pill{padding:2px 8px 2px 6px;font-size:10px;border-radius:10px}.statusRow--compact .pill__dot{width:6px;height:6px}.statusRow--compact .flag{font-size:12px}.chip{padding:4px 11px;border-radius:12px;background:var(--surface-soft);color:var(--text-mid);font-size:12.5px;font-weight:500;white-space:nowrap}.list{display:flex;flex-direction:column;border-right:1px solid var(--stroke)}.list__header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:22px 18px 16px}.list__title{font-size:19px;font-weight:800;letter-spacing:-.6px;color:var(--accent)}.list__actions{display:flex;gap:10px}.iconBtn{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:var(--surface-soft);color:var(--text-mid);transition:background .18s var(--ease),color .18s var(--ease),transform .18s var(--ease)}.iconBtn:hover{background:var(--accent-soft);color:var(--accent)}.iconBtn:active{transform:scale(.94)}.iconBtn.is-on{background:var(--accent);color:#fff}.iconBtn--ghost{width:40px;height:40px;background:transparent;color:var(--text-mid)}.list__search{display:flex;align-items:center;gap:9px;margin:0 18px 12px;padding:0 16px;height:46px;border-radius:var(--r-md);background:var(--surface-soft);color:var(--text-soft);animation:slide-down .2s var(--ease)}.list__search input{flex:1;border:0;background:none;outline:none;font-size:14.5px;color:var(--text)}.list__scroll{flex:1;overflow-y:auto;padding-bottom:20px}.list__section{display:flex;align-items:center;gap:6px;padding:13px 20px 8px;font-size:11px;font-weight:500;color:var(--text-soft)}.list__hint{padding:22px 30px;font-size:14px;color:var(--text-soft)}.list__empty{display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px;padding:56px 40px;color:var(--text-soft)}.list__emptyIcon{display:grid;place-items:center;width:56px;height:56px;border-radius:50%;background:var(--accent-soft);color:var(--accent);margin-bottom:6px}.list__empty strong{color:var(--text);font-size:16px}.list__empty p{font-size:13.5px;max-width:240px;margin-bottom:10px}.row{position:relative;margin:0 14px;border-radius:var(--r-md);transition:background .16s var(--ease)}.row:hover{background:#f8f9fb}.row.is-active{background:var(--accent-soft)}.row__main{display:flex;align-items:center;width:100%;padding:9px 12px;text-align:left;border-radius:inherit}.row__body{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.row__name{flex:1;min-width:0;font-size:12.5px;font-weight:700;letter-spacing:-.1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row__preview{font-size:11px;color:var(--text-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row__you{font-style:normal;color:var(--text-mid)}.row__top{display:flex;align-items:center;gap:6px;min-width:0}.row__origin{display:inline-flex;flex:0 0 auto;margin-right:2px;line-height:0}.row__bottom{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:3px}.row__time{flex:0 0 auto;font-size:10.5px;color:var(--text-soft);white-space:nowrap}.row__badge{display:grid;place-items:center;min-width:17px;height:17px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:10px;font-weight:700}.row__read{color:var(--online)}.row__more{position:absolute;top:50%;right:10px;transform:translateY(-50%);display:grid;place-items:center;width:28px;height:28px;border-radius:8px;color:var(--text-soft);background:var(--surface);box-shadow:0 2px 8px #171a211f;opacity:0;pointer-events:none;transition:opacity .16s var(--ease)}.row:hover .row__more,.row:focus-within .row__more{opacity:1;pointer-events:auto}.menu{position:absolute;top:calc(100% - 8px);right:12px;z-index:20;min-width:190px;padding:6px;border-radius:14px;background:var(--surface);box-shadow:var(--shadow-pop);border:1px solid var(--stroke);animation:pop .14s var(--ease)}.menu button{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;border-radius:9px;font-size:14px;color:var(--text-mid);text-align:left}.menu button:hover{background:var(--surface-soft);color:var(--text)}.menu__danger:hover{background:#ffeceb;color:var(--danger)!important}.chat{display:flex;flex-direction:column;min-width:0}.chat__header{display:flex;align-items:center;gap:11px;padding:16px 20px;border-bottom:1px solid var(--stroke);flex:0 0 auto}.chat__identity{min-width:0;flex:1}.chat__nameRow{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}.chat__origin{display:inline-flex;line-height:0;margin-right:4px}.chat__identity h2{font-size:15px;font-weight:700;letter-spacing:-.3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat__status{font-size:13px;color:var(--text-soft)}.chat__status.is-typing{color:var(--online);font-weight:500}.chat__headerActions{display:flex;align-items:center;gap:6px}.chat__agentPill{display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 13px;margin-right:6px;border-radius:16px;background:var(--accent-soft);color:var(--accent);font-size:12.5px;font-weight:600}.chat__back{display:none}.chat__brief{display:flex;align-items:center;gap:7px;flex-wrap:wrap;flex:0 0 auto;padding:9px 20px;border-bottom:1px solid var(--stroke)}.chat__briefLabel{font-size:11px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-soft)}.chat__thread{flex:1;overflow-y:auto;padding:20px 20px 8px;background:var(--surface-thread);scroll-behavior:smooth}.chat__hint{text-align:center;font-size:13.5px;color:var(--text-soft);padding:26px 0}.chat__divider{display:block;width:fit-content;margin:0 auto 22px;padding:7px 16px;border-radius:14px;background:var(--surface);color:var(--text-mid);font-size:12.5px;font-weight:500;box-shadow:0 1px 3px #171a210d}.group{display:flex;flex-direction:column;gap:6px;margin-bottom:18px;animation:rise .24s var(--ease)}.group__head{display:flex;align-items:center;gap:9px;width:100%}.group__name{font-size:11.5px;font-weight:700}.group__time{font-size:12px;color:var(--text-soft)}.group__bubbles{display:flex;flex-direction:column;gap:7px;width:100%}.group--in .group__head{justify-content:flex-start}.group--in .group__bubbles{padding-left:43px;align-items:flex-start}.group--out .group__head{justify-content:flex-end}.group--out .group__head .group__time{order:-1}.group--out .group__bubbles{padding-right:43px;align-items:flex-end}.bubble{width:fit-content;max-width:100%;padding:10px 14px;border-radius:14px;background:var(--surface);color:var(--text);font-size:12px;line-height:1.55;overflow-wrap:break-word;box-shadow:0 1px 2px #171a210d}.group--in .bubble:first-child{border-top-left-radius:4px}.group--out .bubble{background:var(--accent);color:#fff;box-shadow:var(--shadow-accent)}.group--out .bubble:first-child{border-top-right-radius:4px}.group--out .bubble a{color:#fff;text-decoration:underline}.bubble--typing{display:flex;align-items:center;gap:5px;padding:16px 18px}.bubble--typing i{width:7px;height:7px;border-radius:50%;background:var(--text-soft);animation:blink 1.3s infinite}.bubble--typing i:nth-child(2){animation-delay:.18s}.bubble--typing i:nth-child(3){animation-delay:.36s}.bubbleStack{display:flex;flex-direction:column;gap:5px;min-width:0;max-width:min(440px,82%)}.group--out .bubbleStack{align-items:flex-end}.attach{display:flex;flex-direction:column;gap:4px;max-width:100%}.attach img{display:block;max-width:100%;max-height:220px;border-radius:12px;background:var(--surface-soft)}.attach em{font-style:normal;font-size:10.5px;line-height:1.45;color:var(--text-soft);padding:0 2px}.attach--file{flex-direction:row;align-items:center;gap:6px;padding:8px 12px;border-radius:12px;background:var(--surface);color:var(--text-mid);font-size:12px;box-shadow:0 1px 2px #171a210d}.bubbleRow{display:flex;align-items:center;gap:7px;width:100%}.group--in .bubbleRow{justify-content:flex-start}.group--out .bubbleRow{justify-content:flex-end}.fb{display:inline-flex;align-items:center;gap:3px;flex:0 0 auto;opacity:0;transform:translate(4px);transition:opacity .16s var(--ease),transform .16s var(--ease)}.group:hover .fb,.fb:focus-within,.fb--up,.fb--down{opacity:1;transform:none}.fb__btn{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--surface);color:var(--text-soft);box-shadow:0 1px 3px #171a2124;transition:background .18s var(--ease),color .18s var(--ease),transform .18s var(--ease),width .22s var(--ease),opacity .18s var(--ease),margin .22s var(--ease)}.fb__btn:hover{transform:scale(1.12)}.fb__btn--up:hover{background:#e2f8ec;color:#0b7f47}.fb__btn--down:hover{background:#ffe6e3;color:#b42318}.fb__btn--up.is-on{background:#12a05c;color:#fff;box-shadow:0 3px 10px #12a05c66;animation:thumb-pop .34s var(--ease)}.fb__btn--down.is-on{background:#e5484d;color:#fff;box-shadow:0 3px 10px #e5484d66;animation:thumb-pop .34s var(--ease)}.fb--up .fb__btn--down{width:0;margin-left:-3px;opacity:0;pointer-events:none;overflow:hidden}@keyframes thumb-pop{0%{transform:scale(.6)}55%{transform:scale(1.22)}to{transform:scale(1)}}.fbModal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:120;display:grid;place-items:center;padding:24px}.fbModal__backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#0f121870;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);animation:fade .2s var(--ease)}.fbModal__card{position:relative;display:flex;flex-direction:column;gap:13px;width:min(440px,100%);padding:20px;border-radius:var(--r-lg);background:var(--surface);box-shadow:0 32px 80px #0f121852;animation:modal-rise .28s var(--ease)}@keyframes modal-rise{0%{opacity:0;transform:translateY(16px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.fbModal__head{display:flex;align-items:flex-start;gap:11px}.fbModal__icon{display:grid;place-items:center;flex:0 0 auto;width:30px;height:30px;border-radius:50%;background:#ffe6e3;color:#b42318}.fbModal__head div{flex:1;min-width:0}.fbModal__head h2{font-size:15px;font-weight:700;letter-spacing:-.2px}.fbModal__head p{font-size:11.5px;color:var(--text-soft);margin-top:2px}.fbModal__quote{display:flex;flex-direction:column;gap:3px;margin:0;padding:10px 12px;border-left:3px solid var(--stroke-strong);border-radius:0 10px 10px 0;background:var(--surface-thread);font-size:11.5px;line-height:1.5;color:var(--text-mid)}.fbModal__quote span{font-size:9.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-soft)}.fbModal__field{display:flex;flex-direction:column;gap:6px}.fbModal__field span{font-size:11px;font-weight:600;color:var(--text-mid)}.fbModal__field textarea{width:100%;padding:10px 12px;border:1.5px solid var(--stroke-strong);border-radius:var(--r-sm);outline:none;resize:vertical;font:inherit;font-size:12px;line-height:1.5;transition:border-color .16s var(--ease),box-shadow .16s var(--ease)}.fbModal__field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.fbModal__error{padding:8px 11px;border-radius:var(--r-sm);background:#ffeceb;color:#c8261c;font-size:11.5px}.fbModal__foot{display:flex;justify-content:flex-end;gap:8px}.handoff{display:flex;align-items:center;gap:9px;flex:0 0 auto;margin:10px 20px 18px}.handoff__field{display:flex;align-items:center;gap:10px;flex:1;min-width:0;height:50px;padding:0 16px;border-radius:25px;background:var(--surface-soft);color:#b3b8c2;font-size:14.5px;-webkit-user-select:none;user-select:none;cursor:not-allowed}.handoff__field svg{flex:0 0 auto}.handoff__send{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:var(--surface-soft);color:#b3b8c2;cursor:not-allowed}.details{display:flex;flex-direction:column;gap:10px;border-left:1px solid var(--stroke);padding:16px 15px 20px;overflow-y:auto}.dHead{display:flex;align-items:center;justify-content:space-between;gap:8px}.dHead__src{display:inline-flex;align-items:center;gap:6px;padding:3px 9px 3px 5px;border-radius:10px;background:var(--surface-soft);color:var(--text-mid);font-size:10.5px;font-weight:700;letter-spacing:.2px}.dHead__src.is-crm{background:#e6f4ec;color:#0b6b39}.dHead__src svg{border-radius:3px}.dHead__action{display:grid;place-items:center;width:22px;height:22px;border-radius:7px;color:var(--text-soft);transition:background .16s var(--ease),color .16s var(--ease)}.dHead__action:hover:not(:disabled){background:var(--accent-soft);color:var(--accent)}.dHead__action:disabled{opacity:.4}.dPerson{display:flex;flex-direction:column;gap:1px;min-width:0}.dPerson h3{font-size:14px;font-weight:700;letter-spacing:-.2px;line-height:1.3;word-break:break-word}.dPerson a{font-size:11px;color:var(--accent);word-break:break-all}.dPerson__empty{font-size:11px;color:#c2c7d0}.dSummary{display:flex;flex-direction:column;gap:3px;padding:9px 11px;border-radius:12px;background:var(--accent-soft)}.dSummary__label{font-size:9px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--accent)}.dSummary p{font-size:10.5px;line-height:1.5;color:#2b3550}.dPhotos{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}.dPhotos img{width:74px;height:56px;object-fit:cover;border-radius:8px;display:block;background:var(--surface-soft);transition:transform .16s var(--ease)}.dPhotos a:hover img{transform:scale(1.04)}.dGrid{display:flex;flex-direction:column;gap:8px;padding:10px 11px;border-radius:12px;background:var(--surface-thread)}.dRow{display:flex;flex-direction:column;gap:1px;min-width:0}.dRow__label{font-size:9.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-soft)}.dRow__value{font-size:11.5px;color:var(--text);word-break:break-word}.dRow__value em{font-style:normal;color:#c2c7d0}.dSection{display:flex;align-items:center;gap:9px;font-size:9.5px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--text-soft)}.dSection:after{content:"";flex:1;height:1px;background:var(--stroke)}.dNote{font-size:10.5px;line-height:1.5;color:var(--text-soft)}.dNote--bad{color:#b42318}.dOrg{display:flex;flex-direction:column;gap:9px}.dOrg.is-demo{opacity:.72;filter:saturate(.6)}.dDemoTag{align-self:flex-start;padding:2px 7px;border-radius:7px;border:1px dashed var(--stroke-strong);font-size:9px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--text-soft)}.dOrg__head{display:flex;flex-direction:column;gap:5px}.dOrg__head strong{font-size:12.5px;font-weight:700;letter-spacing:-.1px}.dVerdict{display:inline-flex;align-items:center;gap:5px;align-self:flex-start;padding:3px 8px;border-radius:9px;font-size:10px;font-weight:700}.dVerdict em{font-style:normal;font-weight:500;opacity:.8}.dVerdict--ok{background:#e2f8ec;color:#0b7f47}.dVerdict--bad{background:#ffe6e3;color:#b42318}.dVerdict--idle{background:var(--surface-soft);color:var(--text-mid)}.mapPreview{position:relative;display:block;height:96px;border-radius:11px;overflow:hidden;background:var(--surface-soft)}.mapPreview img,.mapPreview svg{width:100%;height:100%;object-fit:cover;display:block}.mapPreview:hover{text-decoration:none;outline:2px solid var(--accent-soft)}.dOrg__address{font-size:10.5px;line-height:1.45;color:var(--text-mid)}.dOrg__links{display:flex;flex-direction:column;gap:6px}.dLink{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 10px;border-radius:9px;background:var(--surface-soft);color:var(--text-mid);font-size:10.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;transition:background .16s var(--ease),color .16s var(--ease)}.dLink:hover{background:var(--accent-soft);color:var(--accent);text-decoration:none}.dLink--maps{background:var(--accent);color:#fff;box-shadow:var(--shadow-accent)}.dLink--maps:hover{background:var(--accent-hover);color:#fff}.dOrg__summary{font-size:10.5px;line-height:1.5;color:var(--text-mid)}.dChips{display:flex;flex-wrap:wrap;gap:5px}.dChips a{padding:3px 9px;border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:10px;font-weight:700}.dChips a:hover{background:var(--accent);color:#fff;text-decoration:none}.dPeople{display:flex;flex-direction:column;gap:5px}.dPeople__label{font-size:9px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-soft)}.dPeople__item{display:flex;flex-direction:column;padding:6px 9px;border-radius:9px;background:var(--surface-soft);color:var(--text)}.dPeople__item strong{font-size:11px;font-weight:700}.dPeople__item span{font-size:9.5px;color:var(--text-soft)}.dPeople__item:hover{background:var(--accent-soft);text-decoration:none}.dRejected{font-size:9.5px;color:#b4530a}.dSources{display:flex;flex-wrap:wrap;gap:5px}.dSources a{padding:2px 7px;border-radius:7px;background:var(--surface-soft);color:var(--text-soft);font-size:9.5px;font-weight:600}.dSources a:hover{background:var(--accent-soft);color:var(--accent);text-decoration:none}.pgBadge{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 10px;border-radius:12px;background:#f2e9ff;color:#6d28d9;font-size:10.5px;font-weight:700}.pgComposer{display:flex;align-items:center;gap:9px;flex:0 0 auto;margin:10px 20px 18px}.pgComposer input{flex:1;min-width:0;height:46px;padding:0 16px;border:1.5px solid var(--stroke-strong);border-radius:23px;outline:none;font-size:12.5px;transition:border-color .16s var(--ease),box-shadow .16s var(--ease)}.pgComposer input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.pgComposer button{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:var(--accent);color:#fff;box-shadow:var(--shadow-accent);transition:background .16s var(--ease),transform .16s var(--ease),opacity .16s var(--ease)}.pgComposer button:hover:not(:disabled){background:var(--accent-hover);transform:scale(1.05)}.pgComposer button:disabled{opacity:.4;box-shadow:none}.pgWarn{margin:0 20px;padding:8px 11px;border-radius:9px;background:#fff3dc;color:#a76a00;font-size:11px}.chat--empty{display:grid;place-items:center;background:var(--surface-thread)}.empty{display:flex;flex-direction:column;align-items:center;text-align:center;gap:10px;max-width:380px;padding:40px}.empty__icon{display:grid;place-items:center;width:72px;height:72px;border-radius:50%;background:var(--accent-soft);color:var(--accent);margin-bottom:6px}.empty h2{font-size:20px;font-weight:700}.empty p{font-size:14px;color:var(--text-soft);margin-bottom:10px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:44px;padding:0 20px;border-radius:var(--r-sm);font-size:14.5px;font-weight:600;transition:background .16s var(--ease),transform .16s var(--ease),opacity .16s var(--ease)}.btn--primary{background:var(--accent);color:#fff;box-shadow:var(--shadow-accent)}.btn--primary:hover:not(:disabled){background:var(--accent-hover)}.btn--primary:disabled{opacity:.6}.btn--ghost{background:var(--surface-soft);color:var(--text-mid)}.btn--ghost:hover{background:var(--stroke-strong)}.btn:active:not(:disabled){transform:scale(.97)}.field{display:flex;flex-direction:column;gap:7px;flex:1;min-width:0}.field__row{display:flex;gap:14px}.field__label{font-size:13px;font-weight:600;color:var(--text-mid)}.field input{height:46px;padding:0 15px;border:1.5px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface);outline:none;font-size:14.5px;transition:border-color .16s var(--ease),box-shadow .16s var(--ease)}.field input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.field input::placeholder{color:#b8bdc8}.field__hint{font-size:12.5px;line-height:1.5;color:var(--text-soft);margin-top:-4px}.segmented{display:flex;gap:4px;padding:4px;border-radius:var(--r-sm);background:var(--surface-soft)}.segmented button{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:7px;height:38px;border-radius:7px;font-size:13.5px;font-weight:600;color:var(--text-soft);transition:background .16s var(--ease),color .16s var(--ease)}.segmented button:hover:not(.is-on){color:var(--text-mid)}.segmented button.is-on{background:var(--surface);color:var(--accent);box-shadow:0 1px 3px #171a211f}.toggle{display:inline-flex;align-items:center;gap:8px;align-self:flex-start;height:38px;padding:0 14px;border-radius:19px;background:var(--surface-soft);color:var(--text-mid);font-size:13.5px;font-weight:500;transition:background .16s var(--ease),color .16s var(--ease)}.toggle.is-on{background:var(--accent-soft);color:var(--accent);font-weight:600}.modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:grid;place-items:center;padding:24px}.modal__backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#0f12186b;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);animation:fade .18s var(--ease)}.modal__card{position:relative;width:min(560px,100%);max-height:90dvh;overflow-y:auto;border-radius:var(--r-lg);background:var(--surface);box-shadow:0 32px 80px #0f12184d;animation:pop-in .22s var(--ease)}.modal__header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:26px 26px 18px}.modal__header h2{font-size:20px;font-weight:700;letter-spacing:-.3px}.modal__header p{font-size:13.5px;color:var(--text-soft);margin-top:3px}.modal__body{display:flex;flex-direction:column;gap:16px;padding:0 26px 8px}.modal__footer{display:flex;justify-content:flex-end;gap:10px;padding:20px 26px 26px}.modal__legend{display:flex;align-items:center;gap:12px;margin-top:4px;font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--text-soft)}.modal__legend:after{content:"";flex:1;height:1px;background:var(--stroke)}.modal__error{padding:11px 14px;border-radius:var(--r-sm);background:#ffeceb;color:#c8261c;font-size:13.5px}.preview{padding:16px 18px;border-radius:var(--r-md);background:var(--surface-thread);border:1px dashed var(--stroke-strong)}.preview__label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--accent);text-transform:uppercase;letter-spacing:.4px;margin-bottom:10px}.preview__bubble{padding:12px 16px;border-radius:4px 14px 14px;background:var(--surface);font-size:14px;line-height:1.55;box-shadow:0 1px 2px #171a210f}.toast{position:fixed;left:50%;bottom:28px;transform:translate(-50%);z-index:200;padding:11px 20px;border-radius:22px;background:#171a21;color:#fff;font-size:13.5px;box-shadow:var(--shadow-pop);animation:rise .24s var(--ease)}.list__scroll,.chat__thread,.modal__card{scrollbar-width:thin;scrollbar-color:#d3d7de transparent}.list__scroll::-webkit-scrollbar,.chat__thread::-webkit-scrollbar,.modal__card::-webkit-scrollbar{width:7px}.list__scroll::-webkit-scrollbar-thumb,.chat__thread::-webkit-scrollbar-thumb,.modal__card::-webkit-scrollbar-thumb{background:#d3d7de;border-radius:4px}.list__scroll::-webkit-scrollbar-thumb:hover,.chat__thread::-webkit-scrollbar-thumb:hover,.modal__card::-webkit-scrollbar-thumb:hover{background:#bcc2cd}@keyframes rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes pop{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}@keyframes pop-in{0%{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes fade{0%{opacity:0}to{opacity:1}}@keyframes slide-down{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}@keyframes blink{0%,60%,to{opacity:.28;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.spin{animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}@media(max-width:1600px){:root{--list-w: 292px;--details-w: 246px}}@media(max-width:1320px){:root{--nav-w: var(--nav-w-collapsed)}.nav__brandName,.nav__item span,.nav__userInfo,.nav__logout{display:none}.nav{padding-inline:10px;align-items:center}.nav__brand{flex-direction:column;gap:12px;padding:0 0 22px}.nav__item{justify-content:center;width:44px;padding:0}.nav__user{justify-content:center;padding-inline:0}}@media(max-width:1080px){.app,.app[data-nav=collapsed]{grid-template-columns:var(--nav-w-collapsed) var(--list-w) minmax(0,1fr)}.details{display:none}}@media(max-width:900px){.page{padding:0}.app,.app[data-nav=collapsed],.app[data-pane=list],.app[data-nav=collapsed][data-pane=list]{grid-template-columns:minmax(0,1fr);border-radius:0;box-shadow:none}.nav,.app[data-pane=list] .chat,.app[data-pane=chat] .list{display:none}.list{border-right:0}.chat__back{display:grid}.chat__agentPill span,.chat__headerActions .iconBtn--ghost:not(:last-child){display:none}.row{margin-inline:8px}.field__row{flex-direction:column}.bubble{max-width:86%}}.nav__item{position:relative}.nav__badge{position:absolute;top:6px;right:8px;min-width:16px;height:16px;padding:0 4px;display:grid;place-items:center;border-radius:8px;background:#e5484d;color:#fff;font-size:9.5px;font-style:normal;font-weight:700;line-height:1}.nav.is-collapsed .nav__badge,.nav__item.is-active .nav__badge{top:4px;right:4px}.errors{display:flex;flex-direction:column;min-width:0}.errors__head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:22px 24px 16px;border-bottom:1px solid var(--stroke)}.errors__head h1{font-size:19px;font-weight:800;letter-spacing:-.4px}.errors__head p{font-size:11.5px;color:var(--text-soft);margin-top:2px}.errors__actions{display:flex;align-items:center;gap:8px}.errors__scroll{flex:1;overflow-y:auto;padding:14px 24px 24px;display:flex;flex-direction:column;gap:9px}.errors__empty{display:flex;flex-direction:column;align-items:center;gap:7px;text-align:center;padding:60px 24px;color:var(--text-soft);font-size:12px}.errors__emptyIcon{display:grid;place-items:center;width:52px;height:52px;border-radius:50%;background:#e2f8ec;color:#0b7f47}.errors__empty strong{color:var(--text);font-size:14px}.errors__empty p{max-width:380px;line-height:1.5}.errRow{display:flex;flex-direction:column;gap:6px;padding:12px 14px;border:1px solid var(--stroke);border-left:3px solid #e5484d;border-radius:12px;background:var(--surface)}.errRow.is-resolved{border-left-color:var(--stroke-strong);opacity:.6}.errRow__head{display:flex;align-items:center;gap:7px}.errChip{padding:2px 8px;border-radius:8px;font-size:9.5px;font-weight:700;letter-spacing:.3px;text-transform:uppercase}.errChip--lime{background:#f2fbc8;color:#5c6b00}.errChip--violet{background:#f2e9ff;color:#6d28d9}.errChip--green{background:#e2f8ec;color:#0b7f47}.errChip--teal{background:#ddf5f7;color:#0a7c86}.errChip--blue{background:#eaf1ff;color:#1b6dff}.errChip--amber{background:#fff3dc;color:#a76a00}.errChip--slate{background:#edeff4;color:#5f6675}.errChip--warn{background:#fff3dc;color:#a76a00}.errRow__count{font-size:10px;font-weight:700;color:#b42318}.errRow__time{margin-left:auto;font-size:10px;color:var(--text-soft);white-space:nowrap}.errRow__msg{font-size:12.5px;font-weight:600;line-height:1.4}.errRow__detail{font-size:10.5px;line-height:1.45;color:var(--text-soft);word-break:break-word}.errRow__foot{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-top:2px}.errRow__who{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--text-mid)}.errRow__who strong{font-weight:700;color:var(--text)}.errRow__who--none{color:#c2c7d0}.errRow__actions{display:flex;align-items:center;gap:6px}.errBtn{display:inline-flex;align-items:center;gap:5px;height:26px;padding:0 10px;border-radius:8px;background:var(--surface-soft);color:var(--text-mid);font-size:10.5px;font-weight:700;transition:background .16s var(--ease),color .16s var(--ease)}.errBtn:hover{background:var(--accent-soft);color:var(--accent)}.errBtn--primary{background:#e2f8ec;color:#0b7f47}.errBtn--primary:hover{background:#12a05c;color:#fff}.errRow__done{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;color:#0b7f47}.dash{display:flex;flex-direction:column;min-width:0}.dash__head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:22px 24px 14px}.dash__head h1{font-size:19px;font-weight:800;letter-spacing:-.4px}.dash__head p{font-size:11px;color:var(--text-soft);margin-top:2px}.dash__filters{display:flex;align-items:center;flex-wrap:wrap;gap:6px;padding:0 24px 14px;border-bottom:1px solid var(--stroke)}.chipBtn{height:28px;padding:0 12px;border-radius:14px;background:var(--surface-soft);color:var(--text-mid);font-size:11.5px;font-weight:600;transition:background .16s var(--ease),color .16s var(--ease)}.chipBtn:hover:not(:disabled){background:var(--accent-soft);color:var(--accent)}.chipBtn.is-on{background:var(--accent);color:#fff}.chipBtn:disabled{opacity:.45}.dash__custom{display:flex;align-items:center;gap:6px;margin-left:auto}.dash__custom em{font-style:normal;font-size:10.5px;color:var(--text-soft)}.dash__custom input{height:28px;padding:0 8px;border:1px solid var(--stroke-strong);border-radius:8px;background:var(--surface);font-size:11px;color:var(--text-mid)}.dash__custom input:focus{outline:none;border-color:var(--accent)}.dash__scroll{flex:1;overflow-y:auto;padding:16px 24px 24px;display:flex;flex-direction:column;gap:14px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px}.kpi{display:flex;align-items:flex-start;gap:10px;padding:13px 14px;border:1px solid var(--stroke);border-radius:14px;background:var(--surface)}.kpi__icon{display:grid;place-items:center;flex:0 0 auto;width:30px;height:30px;border-radius:9px;background:var(--accent-soft);color:var(--accent)}.kpi--bad .kpi__icon{background:#ffe6e3;color:#b42318}.kpi__label{display:block;font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--text-soft)}.kpi__value{display:block;font-size:26px;font-weight:800;letter-spacing:-.8px;line-height:1.15;margin-top:2px}.kpi__hint{display:block;font-size:10.5px;color:var(--text-soft);margin-top:1px}.dash__grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px}.panel{border:1px solid var(--stroke);border-radius:14px;background:var(--surface);padding:14px 16px 12px;min-width:0}.panel__head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.panel__head h2{font-size:12.5px;font-weight:700}.panel__hint{font-size:10px;color:var(--text-soft)}.legend{display:flex;align-items:center;gap:12px;font-size:10.5px;color:var(--text-mid)}.legend span{display:inline-flex;align-items:center;gap:5px}.legend i{width:9px;height:9px;border-radius:3px}.chart{position:relative}.chart__svg{width:100%;height:auto;display:block;overflow:visible}.chart__grid{stroke:var(--stroke);stroke-width:1}.chart__axis{fill:var(--text-soft);font-size:9px}.chart__line{fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.chart__cross{stroke:var(--stroke-strong);stroke-width:1}.chart__dot{stroke:var(--surface);stroke-width:2}.chart__tip{position:absolute;top:4px;transform:translate(-50%);display:flex;flex-direction:column;gap:2px;padding:7px 9px;border-radius:9px;background:#171a21;color:#fff;font-size:10.5px;white-space:nowrap;pointer-events:none;box-shadow:var(--shadow-pop);z-index:4}.chart__tip strong{font-size:10px;opacity:.75;font-weight:600}.chart__tip span{display:flex;align-items:center;gap:5px}.chart__tip i{width:7px;height:7px;border-radius:2px}.chart__empty{padding:34px 0;text-align:center;font-size:11px;color:var(--text-soft)}.bars{display:flex;flex-direction:column;gap:7px}.bars__row{display:grid;grid-template-columns:130px minmax(0,1fr) 58px;align-items:center;gap:9px}.bars__label{font-size:11px;color:var(--text-mid);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bars__track{height:16px;border-radius:4px;background:var(--surface-thread);overflow:hidden}.bars__fill{display:block;height:100%;border-radius:0 4px 4px 0;transition:width .3s var(--ease),filter .16s var(--ease)}.bars__row.is-hover .bars__fill{filter:brightness(1.08)}.bars__value{display:flex;align-items:baseline;gap:4px;font-size:11.5px;font-weight:700;color:var(--text)}.bars__value em{font-style:normal;font-size:9.5px;font-weight:600;color:var(--text-soft)}.faqs{display:flex;flex-direction:column;min-width:0;background:var(--surface)}.faqs__head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 24px 16px;border-bottom:1px solid var(--stroke)}.faqs__title h2{font-size:17px;font-weight:700;letter-spacing:-.3px;color:var(--text)}.faqs__title p{margin-top:3px;font-size:11.5px;line-height:1.45;color:var(--text-soft);max-width:58ch}.faqs__actions{display:flex;align-items:center;gap:9px;flex:0 0 auto}.faqs__search{display:flex;align-items:center;gap:7px;height:36px;padding:0 12px;border:1px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface-soft);color:var(--text-soft)}.faqs__search:focus-within{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #1b6dff1f}.faqs__search input{width:230px;border:0;background:none;font:inherit;font-size:12.5px;color:var(--text);outline:none}.faqs__search input::placeholder{color:var(--text-soft)}.faqs__error{margin:14px 24px 0;padding:10px 13px;border-radius:var(--r-sm);background:#ffe6e3;color:#b42318;font-size:12px}.faqs__tableWrap{flex:1;min-height:0;overflow:auto;padding:0 24px 24px}.faqs__table{width:100%;border-collapse:separate;border-spacing:0;font-size:12.5px;table-layout:fixed}.faqs__table thead th{position:sticky;top:0;z-index:1;padding:11px 14px;text-align:left;font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-mid);background:var(--surface-soft);border-bottom:1px solid var(--stroke-strong)}.faqs__table thead th:first-child{border-radius:var(--r-sm) 0 0 0}.faqs__table thead th:last-child{border-radius:0 var(--r-sm) 0 0}.faqs__table tbody td{padding:13px 14px;border-bottom:1px solid var(--stroke);vertical-align:top;line-height:1.5}.faqs__table tbody tr:hover td{background:var(--surface-soft)}.faqs__table tbody tr.is-off td{opacity:.42}.faqs__num{width:46px;color:var(--text-soft);text-align:right;font-variant-numeric:tabular-nums}.faqs__q{width:25%;font-weight:600;color:var(--text)}.faqs__a{width:41%;color:var(--text-mid)}.faqs__k{width:20%}.faqs__chips{display:flex;flex-wrap:wrap;gap:4px}.faqs__chips span{padding:2px 8px;border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:10.5px;font-weight:600;white-space:nowrap}.faqs__rowActions{width:116px}.faqs__table tbody .faqs__rowActions{display:flex;align-items:center;justify-content:flex-end;gap:2px}.iconBtn--danger:hover{color:#b42318}.faqs__toggle{display:inline-flex;align-items:center;margin-right:5px;cursor:pointer}.faqs__toggle input{position:absolute;width:0;height:0;opacity:0}.faqs__toggle i{position:relative;width:27px;height:16px;border-radius:9px;background:var(--stroke-strong);transition:background .16s var(--ease)}.faqs__toggle i:after{content:"";position:absolute;top:2px;left:2px;width:12px;height:12px;border-radius:50%;background:var(--surface);box-shadow:0 1px 2px #171a2133;transition:transform .16s var(--ease)}.faqs__toggle input:checked+i{background:var(--online)}.faqs__toggle input:checked+i:after{transform:translate(11px)}.faqs__toggle input:focus-visible+i{outline:2px solid var(--accent);outline-offset:2px}.faqs__empty{padding:34px 4px;text-align:center;font-size:12.5px;color:var(--text-soft)}.fbModal__card--wide{width:min(620px,100%)}.fbModal__head h3{flex:1;font-size:15px;font-weight:700;letter-spacing:-.2px;color:var(--text)}.faqField{display:flex;flex-direction:column;gap:5px}.faqField>span{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-mid)}.faqField textarea,.faqField input{width:100%;padding:10px 12px;border:1px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface-soft);font:inherit;font-size:12.5px;line-height:1.5;color:var(--text);resize:vertical;outline:none}.faqField textarea:focus,.faqField input:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #1b6dff1f}.faqField>em{font-style:normal;font-size:10.5px;line-height:1.45;color:var(--text-soft)}.botSwitch{display:inline-flex;align-items:center;gap:6px;margin-left:10px;padding:3px 8px 3px 7px;border:1px solid transparent;border-radius:11px;font:inherit;font-size:10.5px;font-weight:700;letter-spacing:.2px;cursor:pointer;transition:background .16s var(--ease)}.botSwitch.is-on{color:#0b7f47;background:#e2f8ec}.botSwitch.is-off{color:#b4530a;background:#ffe7d4}.botSwitch:hover:not(:disabled){filter:brightness(.97)}.botSwitch:disabled{opacity:.6;cursor:default}.botSwitch__track{position:relative;width:24px;height:14px;border-radius:8px;background:currentColor;opacity:.32;flex:0 0 auto}.botSwitch__track em{position:absolute;top:2px;left:2px;width:10px;height:10px;border-radius:50%;background:var(--surface);transition:transform .16s var(--ease)}.botSwitch.is-on .botSwitch__track em{transform:translate(10px)}.botSwitch__facts{margin:0;padding:11px 13px 11px 28px;border-radius:var(--r-sm);background:var(--surface-soft);font-size:11.5px;line-height:1.55;color:var(--text-mid)}.botSwitch__facts li+li{margin-top:3px}.fbModal__icon.is-warn{color:#b4530a;background:#ffe7d4}.btn--danger{color:#fff;background:#e5484d}.btn--danger:hover:not(:disabled){background:#d13438}.bubble.is-pending{opacity:.72;border:1px dashed rgb(255 255 255 / .55)}.bubble__pending{display:inline-flex;align-items:center;gap:4px;font-size:10px;color:var(--text-soft)}.lead{width:min(680px,100%)}.lead__head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.lead__head h2{font-size:15px;font-weight:700;letter-spacing:-.2px;color:var(--text)}.lead__head p{margin-top:3px;font-size:11.5px;line-height:1.5;color:var(--text-soft);max-width:48ch}.lead__random{flex:0 0 auto}.lead__grid{display:grid;grid-template-columns:1fr 1fr;gap:10px 12px;max-height:52vh;overflow-y:auto;padding-right:4px}.lead__field{display:flex;flex-direction:column;gap:4px;min-width:0}.lead__field.is-wide{grid-column:1 / -1}.lead__field>span{font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--text-mid)}.lead__field>span em{font-style:normal;color:#e5484d}.lead__field input,.lead__field select,.lead__field textarea{width:100%;padding:8px 10px;border:1px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface-soft);font:inherit;font-size:12.5px;color:var(--text);outline:none;resize:vertical}.lead__field input:focus,.lead__field select:focus,.lead__field textarea:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #1b6dff1f}.lead__hint{font-style:normal;font-size:10.5px;color:var(--text-soft)}.pgNew{flex:0 0 auto}.analytics{display:flex;flex-direction:column;min-width:0;background:var(--surface)}.analytics__head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 24px 16px;border-bottom:1px solid var(--stroke)}.analytics__head h2{font-size:17px;font-weight:700;letter-spacing:-.3px}.analytics__head p{margin-top:3px;font-size:11.5px;color:var(--text-soft)}.analytics__range{display:flex;gap:2px;padding:3px;border-radius:var(--r-sm);background:var(--surface-soft)}.analytics__range button{padding:5px 12px;border:0;border-radius:8px;background:none;font:inherit;font-size:11.5px;font-weight:600;color:var(--text-mid);cursor:pointer}.analytics__range button.is-active{background:var(--surface);color:var(--text);box-shadow:0 1px 3px #171a211a}.analytics__body{display:flex;flex:1;min-height:0}.analytics__main{flex:1;min-width:0;overflow:auto;padding:18px 24px 24px}.anTiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:16px}.anTile{display:flex;flex-direction:column;gap:2px;padding:13px 15px;border:1px solid var(--stroke);border-radius:var(--r-md);background:var(--surface-soft)}.anTile__icon{display:grid;place-items:center;width:26px;height:26px;margin-bottom:4px;border-radius:8px;background:var(--surface);color:var(--accent)}.anTile strong{font-size:22px;font-weight:700;letter-spacing:-.6px;line-height:1.1}.anTile__label{font-size:11px;color:var(--text-soft)}.anStatus{margin-bottom:18px}.anStatus__bar{display:flex;height:9px;border-radius:6px;overflow:hidden;gap:2px;background:var(--surface)}.anStatus__bar i{display:block}.anStatus__legend{display:flex;flex-wrap:wrap;gap:4px 14px;margin-top:9px;padding:0;list-style:none;font-size:11px;color:var(--text-mid)}.anStatus__legend li{display:inline-flex;align-items:center;gap:5px}.anStatus__legend i{width:8px;height:8px;border-radius:2px}.anStatus__legend strong{color:var(--text)}.anTable{width:100%;border-collapse:separate;border-spacing:0;font-size:12.5px}.anTable thead th{padding:9px 12px;text-align:left;font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-mid);border-bottom:1px solid var(--stroke-strong)}.anTable tbody td{padding:11px 12px;border-bottom:1px solid var(--stroke);vertical-align:middle}.anTable tbody tr:hover td{background:var(--surface-soft)}.anTable tbody tr.is-open td{background:var(--accent-soft)}.anTable strong{display:block;font-weight:600}.anTable__sub{font-size:10.5px;color:var(--text-soft)}.anTable__phone{font-variant-numeric:tabular-nums;color:var(--text-mid)}.anTable__log{padding:4px 10px;font-size:11.5px}.anPath{display:inline-flex;align-items:center;gap:4px}.anPath span{display:inline-flex}.anPath i{width:7px;height:7px;border-radius:50%}.anPath em{margin-left:4px;font-style:normal;font-size:11px;color:var(--text-mid)}.anEmpty{padding:40px 4px;text-align:center;font-size:12.5px;color:var(--text-soft)}.llog{display:flex;flex-direction:column;width:380px;flex:0 0 380px;border-left:1px solid var(--stroke);background:var(--surface-thread)}.llog__head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:16px 16px 12px;border-bottom:1px solid var(--stroke)}.llog__head h3{font-size:14px;font-weight:700}.llog__head p{margin-top:2px;font-size:11px;color:var(--text-soft)}.llog__path{display:flex;flex-wrap:wrap;gap:5px;padding:11px 16px;border-bottom:1px solid var(--stroke)}.llog__step{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:9px;background:var(--surface);font-size:10.5px;font-weight:600;color:var(--text-mid)}.llog__step i{width:6px;height:6px;border-radius:50%}.llog__scroll{flex:1;min-height:0;overflow-y:auto;padding:14px 16px 18px}.llog__day{display:block;margin:8px 0 6px;font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-soft)}.llog__list{margin:0 0 0 9px;padding:0;list-style:none;border-left:1px solid var(--stroke-strong)}.llog__item{position:relative;display:flex;gap:9px;padding:7px 0 7px 16px}.llog__dot{position:absolute;left:-9px;top:8px;display:grid;place-items:center;width:18px;height:18px;border-radius:50%;background:var(--text-soft);color:#fff;flex:0 0 auto}.llog__item--msg.is-agent .llog__dot{background:var(--accent)}.llog__item--msg.is-user .llog__dot{background:#6d28d9}.llog__item--error .llog__dot{background:#e5484d}.llog__item--crm .llog__dot{background:#0b7f47}.llog__item--enrichment .llog__dot{background:#b8860b}.llog__item--handoff .llog__dot{background:#0891a3}.llog__body{flex:1;min-width:0}.llog__who{display:block;font-size:10.5px;font-weight:700;color:var(--text-mid)}.llog__tag{margin-left:5px;padding:1px 5px;border-radius:6px;background:var(--surface);font-style:normal;font-size:9.5px;font-weight:600;color:var(--text-soft)}.llog__body p{margin-top:2px;font-size:12px;line-height:1.45;color:var(--text);overflow-wrap:anywhere}.llog__detail{color:var(--text-mid)!important;font-size:11.5px!important}.llog__item time{font-size:10px;color:var(--text-soft);flex:0 0 auto;font-variant-numeric:tabular-nums}.llog__agent{margin-top:16px;padding:14px;border:1px solid var(--stroke-strong);border-radius:var(--r-md);background:var(--surface)}.llog__agent>header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.llog__agent>header span{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;letter-spacing:.3px;text-transform:uppercase;color:#6d28d9}.llog__analysis h5{margin-top:10px;font-size:10px;font-weight:700;letter-spacing:.5px;color:var(--text-soft)}.llog__analysis h5:first-child{margin-top:0}.llog__analysis p{margin-top:2px;font-size:12px;line-height:1.5;color:var(--text)}.pgFormMsg{margin:8px 0 0;padding:10px 12px;border-left:2px solid var(--accent);border-radius:0 var(--r-sm) var(--r-sm) 0;background:var(--accent-soft);font-size:11.5px;line-height:1.5;color:var(--text)}.pgFormMsg span{display:block;margin-bottom:3px;font-size:9.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--accent)}.dHead__link{display:inline-flex;align-items:center;gap:4px;margin-left:auto;margin-right:6px;padding:2px 8px;border-radius:8px;background:var(--surface-soft);font-size:10.5px;font-weight:700;color:var(--text-mid);text-decoration:none;white-space:nowrap}.dHead__link:hover{background:var(--accent-soft);color:var(--accent)}.dNoteBtn{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;margin-top:9px;padding:7px 10px;border:1px dashed var(--stroke-strong);border-radius:var(--r-sm);background:none;font:inherit;font-size:11px;font-weight:600;color:var(--text-mid);cursor:pointer;transition:background .16s var(--ease),border-color .16s var(--ease)}.dNoteBtn:hover:not(:disabled){border-color:var(--accent);border-style:solid;background:var(--accent-soft);color:var(--accent)}.dNoteBtn:disabled{opacity:.45;cursor:default}.dNote__done{display:flex;align-items:center;justify-content:center;gap:6px;margin-top:9px;padding:7px 10px;border-radius:var(--r-sm);background:#e2f8ec;font-size:11px;font-weight:600;color:#0b7f47}.list__filters{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:0 18px 12px;border-bottom:1px solid var(--stroke)}.list__filters .botSwitch{margin-left:0}.fsel{position:relative}.fsel__trigger{display:inline-flex;align-items:center;gap:5px;max-width:150px;padding:4px 7px 4px 9px;border:1px solid var(--stroke-strong);border-radius:11px;background:var(--surface);font:inherit;font-size:10.5px;font-weight:600;color:var(--text-mid);cursor:pointer;transition:border-color .16s var(--ease),background .16s var(--ease)}.fsel__trigger:hover,.fsel__trigger.is-open{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.fsel__trigger span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fsel__dot{width:7px;height:7px;border-radius:50%;flex:0 0 auto}.fsel__menu{position:fixed;z-index:200;margin:0;padding:4px;list-style:none;border:1px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface);box-shadow:var(--shadow-pop);animation:fade .14s var(--ease)}.fsel__menu button{display:flex;align-items:center;gap:7px;width:100%;padding:6px 8px;border:0;border-radius:8px;background:none;font:inherit;font-size:11.5px;color:var(--text);text-align:left;cursor:pointer}.fsel__menu button:hover{background:var(--surface-soft)}.fsel__menu button.is-active{color:var(--accent);font-weight:600}.fsel__menu button span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fsel__menu button em{font-style:normal;font-size:10px;font-variant-numeric:tabular-nums;color:var(--text-soft)}.callCard{display:flex;flex-direction:column;gap:5px;width:fit-content;max-width:100%;padding:9px 12px;border:1px solid var(--stroke-strong);border-left-width:3px;border-radius:var(--r-sm);background:var(--surface);font-size:12.5px}.callCard.is-answered{border-left-color:#0b7f47}.callCard.is-missed{border-left-color:#b8860b}.callCard__head{display:flex;align-items:center;gap:7px;color:var(--text)}.callCard.is-answered .callCard__head svg{color:#0b7f47}.callCard.is-missed .callCard__head svg{color:#b8860b}.callCard__head strong{font-weight:600}.callCard__tag{align-self:flex-start;padding:1px 7px;border-radius:7px;background:var(--surface-soft);font-size:10.5px;font-weight:600;color:var(--text-soft)}.callCard__toggle{align-self:flex-start;display:inline-flex;align-items:center;gap:5px;padding:0;border:0;background:none;font:inherit;font-size:11px;font-weight:600;color:var(--accent);cursor:pointer}.callCard__toggle:hover{text-decoration:underline}.callCard__text{margin:2px 0 0;padding:9px 10px;max-height:220px;overflow-y:auto;border-radius:8px;background:var(--surface-soft);font:inherit;font-size:11.5px;line-height:1.55;color:var(--text-mid);white-space:pre-wrap;overflow-wrap:anywhere}.login{display:grid;place-items:center;min-height:100vh;padding:24px;background:var(--bg-page)}.login__card{display:flex;flex-direction:column;gap:13px;width:min(380px,100%);padding:30px 28px 24px;border-radius:var(--r-lg);background:var(--surface);box-shadow:var(--shadow-card)}.login__logo{display:block;margin-bottom:6px}.login__logo img{display:block;width:190px;max-width:100%;height:auto}.login__card h1{font-size:20px;font-weight:800;letter-spacing:-.6px;color:var(--text)}.login__sub{margin-top:-9px;font-size:12px;color:var(--text-soft)}.login__field{display:flex;flex-direction:column;gap:5px}.login__field>span{font-size:10.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--text-mid)}.login__field input{width:100%;padding:10px 12px;border:1px solid var(--stroke-strong);border-radius:var(--r-sm);background:var(--surface-soft);font:inherit;font-size:13px;color:var(--text);outline:none}.login__field input:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #1b6dff1f}.login__error{padding:9px 12px;border-radius:var(--r-sm);background:#ffe6e3;font-size:12px;color:#b42318}.login__submit{justify-content:center;margin-top:3px;padding:11px;font-size:13px}.login__note{margin-top:2px;font-size:10.5px;line-height:1.5;text-align:center;color:var(--text-soft)}.issue{display:inline-flex;align-items:center;gap:4px;padding:2px 8px 2px 6px;border-radius:11px;background:#ffe6e3;font-size:10.5px;font-weight:700;color:#b42318;white-space:nowrap}.issue--compact{padding:2px;border-radius:50%;gap:0}.handoff__take{display:inline-flex;align-items:center;gap:6px;flex:0 0 auto;padding:9px 14px;border:0;border-radius:999px;background:#e5484d;font:inherit;font-size:12.5px;font-weight:600;color:#fff;cursor:pointer;transition:background .16s var(--ease)}.handoff__take:hover{background:#d13438}.handoff__take.is-active{background:var(--surface-soft);color:var(--text-mid);border:1px solid var(--stroke-strong)}.handoff__take.is-active:hover{background:var(--accent-soft);color:var(--accent);border-color:var(--accent)}.learning{display:flex;flex-direction:column;min-width:0;background:var(--surface)}.learning__body{flex:1;min-height:0;overflow:auto;padding:18px 24px 24px}.learn{margin-bottom:12px;padding:14px 16px;border:1px solid var(--stroke);border-left-width:3px;border-radius:var(--r-md);background:var(--surface)}.learn.is-good{border-left-color:#0b7f47}.learn.is-bad{border-left-color:#e5484d}.learn__head{display:flex;align-items:center;gap:10px;margin-bottom:10px}.learn__rating{display:inline-flex;align-items:center;gap:5px;padding:2px 9px 2px 7px;border-radius:11px;font-size:10.5px;font-weight:700}.learn__rating.is-good{background:#e2f8ec;color:#0b7f47}.learn__rating.is-bad{background:#ffe6e3;color:#b42318}.learn__who{display:inline-flex;align-items:center;gap:5px;flex:1;min-width:0;font-size:11.5px;font-weight:600;color:var(--text-mid)}.learn__who em{font-style:normal;font-weight:400;color:var(--text-soft)}.learn__head time{font-size:10.5px;color:var(--text-soft);flex:0 0 auto}.learn__context{margin-bottom:10px;padding:9px 11px;border-radius:var(--r-sm);background:var(--surface-soft)}.learn__context p{display:flex;gap:7px;font-size:11.5px;line-height:1.5;color:var(--text-mid)}.learn__context p+p{margin-top:3px}.learn__context span{flex:0 0 46px;font-size:10px;font-weight:700;text-transform:uppercase;color:var(--text-soft);padding-top:2px}.learn__pair{display:grid;grid-template-columns:1fr 1fr;gap:10px}.learn__pair>:only-child{grid-column:1 / -1}.learn__said,.learn__expected{padding:10px 12px;border-radius:var(--r-sm)}.learn__said{background:var(--surface-soft)}.learn__expected{background:#e2f8ec}.learn__said span,.learn__expected span{display:block;margin-bottom:4px;font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--text-soft)}.learn__expected span{color:#0b7f47}.learn__said p,.learn__expected p{font-size:12.5px;line-height:1.5;color:var(--text);overflow-wrap:anywhere}.learn__expected i{color:var(--text-soft)}@media(max-width:900px){.learn__pair{grid-template-columns:1fr}}.learn__review{display:inline-flex;align-items:center;gap:5px;flex:0 0 auto;padding:3px 10px 3px 8px;border:1px solid var(--stroke-strong);border-radius:11px;background:var(--surface);font:inherit;font-size:10.5px;font-weight:700;color:var(--text-mid);cursor:pointer;transition:background .16s var(--ease),border-color .16s var(--ease),color .16s var(--ease)}.learn__review:hover:not(:disabled){border-color:#0b7f47;color:#0b7f47}.learn__review.is-done{border-color:transparent;background:#e2f8ec;color:#0b7f47}.learn__review:disabled{opacity:.6;cursor:default}.attach--video{display:flex;flex-direction:column;gap:5px}.attach--video video{display:block;width:100%;max-width:320px;border-radius:var(--r-sm);background:#000}.attach--video a{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;color:var(--text-soft);text-decoration:none}.attach--video a:hover{color:var(--accent)}.dPhotos a.is-video{position:relative}.dPhotos a.is-video video{display:block;width:100%;height:100%;object-fit:cover;border-radius:inherit;background:#000}.dPhotos a.is-video:after{content:"";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);border-style:solid;border-width:7px 0 7px 12px;border-color:transparent transparent transparent #fff;filter:drop-shadow(0 1px 3px rgb(0 0 0 / .6))}